Nomis HelpDesk – not just ticketing, but a digital service channel
Nomis HelpDesk clearly streamlines work, saves time and money, and improves efficiency. It is a work management system for support organizations of all sizes. The software significantly simplifies the logging and tracking of service requests, which also improves customer satisfaction. The end-user self-service portal enables access to the service anytime and anywhere. The product is easy to deploy and can be adapted to match the needs of the customer’s service processes.
Nomis HelpDesk for Teams brings support requests directly into Microsoft Teams. Users can create and track support tickets in a familiar environment just as easily as sending a message, making support services a natural part of everyday workflows.
The software also includes powerful tools for developing operational activities: Nomis Plus Dashboard provides a clear view of real-time operational data and KPIs, the Bob AI chat (Better Operations Bot) brings artificial intelligence into the system context and supports, among other things, case data review, and Nomis Plus Mobile enables quick and effortless mobile entries in the field.
Nomis HelpDesk can be connected to, for example, fixed asset and customer registers. The software includes a REST API, which enables smooth integrations with other systems. The system supports multiple language versions.
ICT – Use examples for Nomis HelpDesk
ICT – Use examples for Nomis HelpDesk
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Support requests and failure reports tracking, management and control
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Self-service portal for customers
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Fixed assets management
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Hardware and software information management
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Contract information management
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Execution of commands related to remote connections, devices and software
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Solutions database
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Control of customer support between multiple organizations
Leading of customer service operations
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Task tracking, management and control
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Self-service portal for customers
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Customer feedback collecting and processing
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Service level monitoring
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Solutions database
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Control of customer support between multiple organizations
Customer feedback management
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Feedback tracking, management and control
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Self-service portal for customers
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Service level monitoring
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Reporting
Technical and premise management
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Self-service portal for customers
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Premise and device information management
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Fixed assets management
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Contract information management
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Control of customer support between multiple organizations
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Customer feedback collecting and processing
Product and service development control
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Project management
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Version management
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Task tracking, management and control
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Failure reports tracking
Nomis HelpDesk – Advantages
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Keep your customer support at high quality. The browser-based nature of the application makes it possible to follow-up on support and service case status and deadlines at any given time. You’ll automatically receive reports for the follow-up on your service quality.
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Improve customer support productivity and reduce risks. Information efficiently flows directly to your entire support organization and your customers. You’ll improve communications with f.i. automated e-mail receipts.
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Save time and money. Adapting to the application is effortless and does not require additional software or hardware installations on workstations. The unified working principle of the separate parts of the application eases familiarization. Your savings in work hours and expenses will earn you your investment back in no time.
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The application is flexible and can easily be adapted to suit specific needs, for example, for the use between several organizations or to support the outsourcing of customer support. You’ll effortlessly attach the application to your customer- and user registries as well as hardware and software monitoring programs.
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Keep hardware and software information and documentation up-to-date with the application’s own embedded hardware, software and IP- registries.
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Utilize the knowledge of your customers and organization when evolving your business. Through the application you can easily save support requests, customer feedback and ideas about your products and services. The solution database helps solve problems quicker.
Work time savings
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Work time savings
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» Faster problem resolution
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» Centralized work management
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» Own interface for customers
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» IT asset management
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Cost savings
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» Flexible to accommodate your needs
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» Work load follow-up and reporting
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» Service level reporting
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Customer satisfaction
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» Support and service event follow-up
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» More efficient customer service
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» More efficient information flow
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Increases productivity
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» Work streamlining
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» Reduces risks
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» Solution database
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» Request classification
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Nomis HelpDesk – Training
Nomis HelpDesk –application training is divided in three sections, main user training, basic user training and tailored training. Training events focus mainly on the use of the new application version. The hardware and software registry section also deals with further IT attribute utilization in the application such as contract, service and license management. The links will take you to more detailed descriptions of each section.
